Responsible Gaming

Our Commitment to Safe Gaming

At Ambassador Lodge, we are committed to promoting responsible gaming practices. We partner with Mystake to provide a safe and enjoyable entertainment experience. Gambling should be viewed as entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose.

Age Verification

We are committed to preventing underage gambling. You must be at least 18 years old (or the legal age in your jurisdiction) to access gambling services through our website. All players are required to verify their identity and age during registration. If you are under the legal age, please do not use our services.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in your own behaviour, please seek help immediately:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount spent
• Neglecting family, work, or personal relationships due to gambling
• Borrowing money or using credit to fund gambling
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Using gambling to escape problems, stress, or negative emotions
• Unsuccessful attempts to cut back or stop gambling
• Jeopardising educational, career, or relationship opportunities

If any of these warning signs apply to you, it's important to reach out for support.

Self-Help Tools

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose over a defined period
• Reality Checks: Receive timely reminders during your gaming session to help you stay aware of time and money spent
• Self-Exclusion: Temporarily or permanently block your account if you need to take a break from gambling
• Account Pause: Temporarily disable your account for a cooling-off period

To access these tools, please contact our customer support team or visit your account settings on Mystake.

Support and Help Resources

If you or someone you know is struggling with gambling, professional help is available. Please contact one of the following organisations:

United Kingdom

• GamCare: Free confidential support and counselling service
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop: The National Self-Exclusion Scheme for online gambling in Great Britain
  Website: www.gamstop.co.uk
  Allows you to self-exclude from all online gambling operators at once
• Gamblers Anonymous: Peer support meetings and fellowship
  Helpline: 0207 384 3060

International Support Services

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telefonberatung: 0800 1 372 374 (kostenlos, täglich)

Take Action Today

If you believe you have a gambling problem, please seek help immediately. There is no shame in asking for support. The organisations listed above provide confidential, non-judgmental assistance.

Remember: gambling should only ever be a form of entertainment. If it is causing you financial, emotional, or social harm, professional help is available and recovery is possible.

For more information about responsible gaming, please visit our support page or contact our customer service team.